How to add a SnapEngage Live Chat button to your Zendesk help desk
1. Login to your Zendesk console ( http://yourcompany.zendesk.com [replace ‘yourcompany’ with your actual zendesk company name/id] )
2. Once logged in, head over to the “Settings” tab and select the “Extensions” link
at the bottom of the list, select “Global JavaScript”
5. Copy the code below, and replace {widget_code} with your SnapEngage Widget Code (found here: https://secure.snapengage.com/getwidgetid )
document.write(unescape("%3Cscript src='" + ((document.location.protocol=="https:")?"https:":"http:") + "//snapabug.appspot.com/snapabug.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> SnapABug.init(‘{widget_code}’);
Now we will add a live chat button for your Zendesk Help desk visitors to be able to start a chat session from within Zendesk.
1. Head over to the “Settings” tab and select the “Extensions” link (again!)
2. Click on the “Add Widget” link, next to active widgets (again!)
3. Select “Custom” from the list
4. Cut and paste the following code in the Content Box.
<center><a href="#" onclick="return SnapABug.startLink();"><img src="https://snapabug.appspot.com/statusImage?w={widget_code}" border="0"></img></a></center>
5. Replace {widget_code} with your own SnapEngage widget code (same as before),
6. To save, select “Update widget” and click “Submit”
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